Refund Policy

Refund Principles

As this platform provides digital virtual content and services such as AI-powered BaZi analysis and fortune readings, once service delivery has commenced (reports generated, credits consumed, results viewed, etc.), the contract is considered partially or fully fulfilled, and no-questions-asked refunds are generally not available.

We are committed to delivering high-quality service while respecting reasonable user requests. Refunds may be granted under the following conditions.

Eligible Refund Scenarios

• Unused service after purchase — Full refund available within 7 days of successful purchase, provided no reports have been generated and no credits have been consumed.
• Technical failure preventing use — Full or partial refund available when platform system issues prevent normal service use and are not resolved within a reasonable timeframe.
• Credit-based products — Proportional partial refunds are supported:
  • Refund amount = Actual payment × (Remaining available credits ÷ Total purchased credits)
  • Example: A user pays $100 for 1,000 credits and has consumed 400 credits. The maximum refundable amount is $60 (corresponding to the remaining 600 credits).

Ineligible Refund Scenarios

• Any complete or partial report has been generated, including BaZi readings, compatibility analyses, Zi Wei Dou Shu, daily fortunes, Mei Hua Yi Shu, Liu Yao, tarot readings, etc.
• Credits have been consumed, fortunes queried, or analysis results viewed.
• The application exceeds the 7-day time limit.
• Subjective user reasons (e.g., "I think it's inaccurate," "I don't like the results," "I made a mistake").
• Users who have violated the Terms of Service or exhibited abnormal usage behavior.
• Purchases made through unofficial channels, or use of promotional codes, gifted accounts, or other special circumstances.

Refund Process

1. Submit a refund request via support@askingming.com, including your order number and reason for the refund.
2. We will review your request within 3 business days of receipt.
3. Upon approval, the refund will be issued via the original payment method to the account used for the purchase.
4. Refund processing time depends on your bank or payment provider, typically 5-10 business days (subject to the bank's processing timeline).

Special Notes

• Payment platform rules — All refunds are processed through the original payment channel. Payment platforms reserve the right to initiate refunds within 60 days of purchase for compliance or risk-control reasons.
• Repeated refunds — Users who abuse the refund policy (frequent purchase-then-refund cycles) will be blacklisted and permanently banned from the platform.
• Subscription services (if applicable) — After canceling a subscription during the subscription period, fees already incurred are non-refundable. The subscription will terminate at the end of the current billing cycle.

Contact Us

For any refund-related questions, please contact us at support@askingming.com. We will respond and process your request as soon as possible.

Important notice: This platform reserves the right of final interpretation of this policy. We reserve the right to modify this policy in accordance with applicable laws, regulations, and business needs. Updated policies will take effect upon publication on the website.